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خلاصہ
Dedicated and customer-focused professional with extensive experience in delivering exceptional customer service through various platforms, Adept at managing inquiries, resolving issues, and ensuring customer satisfaction in a timely and efficient manner. Skilled in communication, problem-solving, and conflict resolution, with a strong ability to manage customer relationships and maintain a positive brand image. Proficient in using customer service software and tools to track issues and provide prompt resolutions. Committed to providing high-quality service and support to enhance the overall customer experience.
تجربہ
Inbound Customer Service Representative
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
